Q: You reference "scientists-practitioner" on your website. What does that actually mean?

A: It means that the practice of mental health treatments at Meaningful Change, is governed by scientific research into what constitutes the best treatment for any given diagnosis or disorder. 

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Q: How do I know if psychotherapy or counseling is going to help my condition?

A: Your first session with our treatment providers, the clinical intake, is a chance to review your symptoms, and receive feedback about the suitability of treatment. Our providers will assess and advise you on a treatment approach, and duration.

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Q: How long does psychotherapy or counseling take to help?

A: The answer to this question varies by the complexity of the presentation, diagnosis, and the efforts of the patient and provider. Our treatment team can advise you on this after a few sessions of reviewing your case.

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Q: How long and how often are therapy sessions?

A: Psychotherapy and counseling sessions are usually about 53-55 minutes, with a few minutes of each session devoted to preparation and writing by the treatment provider. Often, sessions are weekly, though session frequency tends to reduce as patients improve.

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Q: If I am uncomfortable with my treatment plan, or treatment provider, what should I do?

A: We generally recommend speaking directly to your provider about this, as it is often a useful and helpful way to address a problem. If that does not work, patients may inform administrative staff about this, and some changes can be made, both in terms of treatment strategy or treating provider.

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Q: I have appreciated the treatment approach at Meaningful Change. How can I get my spouse or children services here?

A: Simply expressing your interest to begin services for a family member to administrative staff can begin the process though adults will need to begin the process themselves.

Q: Once a medication consultation is completed, when and where can I get my medications?

A: Prescriptions will be sent to the pharmacy that you designated electronically within 24-48 hours of the meeting with our psychiatric provider. 

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Q: I am running out of my psychiatric medication. What should I do?

A: It's best to contact your pharmacy and they will send us a refill request.

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Q: Am I able to transfer my existing psychiatric prescriptions to your office?

A: Yes. In most cases patients may transfer their current prescriptions into our care, though please be advised that our treatment providers will review the suitability of those medications based on their expertise.

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Q: I have recently started a medication prescribed at your office and I am concerned about side effects. What should I do?

A: Please contact our office and ask for the earliest-available appointment for medication review.

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Q: What if a patient wants to change medication or dose?

A: Psychiatric medication changes will require a meeting. Please contact our office for a medication review session.

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Q: The medication I was prescribed by Meaningful Change is out of stock at my pharmacy. What should I do?

A: Please contact local pharmacies to locate one where your medication is available. Then, inform our office and we will transfer your prescription to that pharmacy. 

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Q: I understand that Meaningful Change has a strict position on AD/HD medication. Can you explain?

A: Yes, our special policies on this topic can be found here.

Q: Are services at Meaningful Change covered by my health insurance?

A: As long as we are in-network with your insurance carrier, the bulk of costs associated with our services will be covered. A complete list of insurance companies that we contract with can be found here.

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Q: What is my copay or coinsurance?

A: We will advise you on your copay or coinsurance when we run your eligibility and benefits as part of the intake process. If you want a guarantee, then its best to contact your insurance carrier.

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Q: How will I know that a specific service, say psychological evaluation, is covered by insurance?

A: The best way to know with certainty is to ask your insurance company if the service code (called a CPT code) is covered. We are happy to provide those codes for any service.

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Q: How can I get a receipt for my bills?

A: Receipts for all services can be found in our practice portal.

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Q: I'd like to pay a bill, is there a way to conveniently do this?

A: Yes, you can do this via our practice portal.

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Q: My services were put on hold because I didn't pay on time and did not respond to several emails over a week or so. Why did this happen?

A: Our policy on managing delinquent payments is detailed here, as are suggestions for how the issue can be resolved.