Delinquencies

Meaningful Change: Clinical & Consultation Psychology also maintains strict standards on delinquent payments. Routine failure to make payments in a timely fashion, expired credit/debit cards, and inactive payment methods are addressed quickly with a streamlined procedure that is detailed below. 

  1. When there is an interruption to the routine payment system, whether it is due to "Insufficient Funds", a "Declined Card", an "Expired Card", or "Blocked Payment", the client is notified about the problem via email.

  2. Three business days after the first notice, administrative staff will provide another reminder, with a reminder of the relevant practice policy, and a date/time by which to address the issue. The time frame from the second notice to the deadline is also three business days. 

  3. If the matter is not resolved by the given deadline, services will be placed on hold until the client makes contact and resolves the matter, at which point services may resume.

  4. If there is no communication from the client with efforts to resolve the matter, the client may be discharged from services at the practice.  

  5. Most billing and collections issues can be resolved via our Patient Portal. You can also contact our administrative staff at 989 824 6565, or via email at support@meaningfulchange.com.